HawaiianMiles Program Updates
Updated: February 16, 2021
Platinum Upgrade Cerfiticates | Premier Club Extension | Neighbor Island Travel Plan Extension
Pualani Elite Status Extension
Mileage Expiration Policy
Premier Club Extension
Neighbor Island Travel Plan Extension
Platinum Upgrade Certificates
Platinum Upgrade Certificates for member year 2021
Pualani Platinum members receive upgrade certificates that can be redeemed for complimentary one-way upgrades to First Class on North America flights or Business Class on International flights. Upgrade certificates are now available for members to use in 2021 and are valid through February 28, 2022.
- 2021 Pualani Platinum members who achieved elite qualifications in 2020
- 2020 Pualani Platinum members who were awarded another year of membership
- One (1) certificate can be redeemed for one (1) complimentary upgrade to First/Business class on a one-way flight between Hawaii and any Hawaiian Airlines destination that is less than or equal to 3,500 flight miles
- Two (2) certificates can be redeemed for one (1) complimentary upgrade to First/Business class on a one-way flight between Hawaii and any Hawaiian Airlines destination that is greater than 3,500 flight miles
- 30 days prior to flight departure up until 72 hours prior to departure
- Requests to redeem certificates can be made online or by phone. Login to My Trips and click on "Upgrade" or call the Pualani Reservation Line at 1-800-713-1220
- If your upgrade is successful, you will be notified by email as early as 24-hours before your flight. Please note that requets are processed 72 hours prior to departure
|
2020 Flight Activity |
Number of Upgrade Certificates |
|
20k miles or 30 segments flown |
2 certificates |
|
55k miles flown |
6 certificates |
|
>55k miles flown |
One certificate after every 10k, after 55k miles |
|
2019 Flight Activity |
Number of Upgrade Certificates |
|
40k miles or 60 segments flown |
2 certificates |
|
75k miles flown |
6 certificates |
|
>75k miles flown |
One certificate after every 10k, after 75k miles |
The amount of certificates required for one complimentary one-way upgrade is based on the number of flight miles earned in coach class, listed on the mileage chart.
How to redeem your Platinum upgrade certificates
No, 2020 Platinum upgrade certificates will not be extended. Members will instead receive a new set of certificates for 2021 based on their 2020 status.
Based on member's 2020 status, member will receive a total of 8 upgrade certificates awarded to them; two upgrade certificates for flying 40,000 flight miles or 60 segment, and six additional certificates for flying a total of 75,000 additional flight miles in 2019.
Members may call in to the Pualani Reservation line at 1-800-713-1220 to verify the number of upgrade certificates available to them.
The one-way distance between Hawaii and Orlando, FL is 4,752 flight miles, therefore you'll need to redeem two (2) upgrade certificates for a one-way flight.
Premier Club Extension
For those members currently enrolled in our Premier Club, we will be extending your membership period by three months. We hope this offers you greater flexibility to take advantage of the benefits included with your membership.
All Premier Club members enrolled as of September 18, 2020 will have their membership extended by 3 months.
Yes. If your membership is currently active as of September 18, 2020, you will receive the 2nd extension.
No, this policy only applies to those who were active Premier Club members as of September 18, 2020.
No, all active members as of September 18, 2020 will have their membership automatically extended by 3 months.
We are working to extend eligible memberships as soon as possible. Your expiration date will be updated before your membership expires so you will not experience any lapse in benefits.
No, please book a flight on Hawaiian Airlines with your HawaiianMiles number to ensure receipt of Premier Club membership benefits through your extended membership term.
Neighbor Island Travel Plan Extension
We'd like members with an active Neighbor Island Travel Plan to have ample opportunity to use any outstanding certificates. Therefore, plans purchased between June 1, 2019 through June 30, 2020 have had booking and travel end dates extended by an additional three months. There is no action needed on your part. All other terms and conditions apply.
No, adjustments have been made automatically to the member’s active plan.
Members can log in to their HawaiianMiles like they normally do to view and redeem an unused certificate. For more information on how to view and redeem certificates, please click here.
No. All Neighbor Island Travel Plans purchased between June 1, 2019 through June 30, 2020 have received the three-month extension to their booking and travel end dates.
We communicated this policy change on January 22, 2021 with an effective date starting January 22, 2021.
The decision to extend the expiration date for an additional 3 months was based on the changing travel environment and limited opportunities for members to use their unused certificates. This policy went into effect as of January 22, 2021 for plans that were purchased between June 1, 2019 through June 30, 2020. If your plan expired prior to this date, this policy is not applicable.
