In order to make your boarding experience as smooth and efficient as possible, we will board the aircraft in zones. Please listen for your zone number and board when your zone number has been called.
North America and International Flights
Pre-Boarding
Our pre-boarding process will begin with:
- Guests using wheelchairs or requiring special assistance
- Unaccompanied minors and families with children under two years old
Boarding Order
Once pre-boarding is complete, boarding will proceed in the following order:
Zone 1
- First Class / Business Class
- Pualani Platinum Members
- Military personnel in uniform
Zone 2
- Pualani Gold Members
- Premier Club Members
- Guests seated in Extra Comfort or Preferred Seats
Zone 3
- General boarding - rear section of the aircraft
Zone 4
- General boarding - middle section of the aircraft
Zone 5
- General boarding - front section of the aircraft
Neighbor Island Flights
Pre-Boarding
Our pre-boarding process will begin with:
- Guests using wheelchairs or requiring special assistance
- Unaccompanied minors and families with children under two years old
Boarding Order
Once pre-boarding is complete, boarding will proceed in the following order:
Zone 1
- First Class
- Pualani Platinum Members
- Military personnel in uniform
Zone 2
- Pualani Gold Members
- Premier Club Members
- Guests seated in Preferred Seats
Zone 3
- General boarding - all rows
Frequently Asked Questions
How will I know which zone I should board with?
Your assigned zone number is printed on your boarding pass.
Airport Check-in:
Web Check-in:
Kiosk Check-in:
Mobile Check-in:
